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Question: Are you accepting new clients?

Answer: Visit https://www.valant.io/prospectivepatient/mosaic to get started or visit our "meet our family" page to add yourself to any of our provider’s waitlists.  Most of our providers have a short waitlist, so we encourage you to check back regularly to see if availability has changed.

 

Question: Do you accept Medicaid?

Answer: We accept Iowa Medicaid Enterprise, Iowa Total Care, Wellpoint and Molina Healthcare of Iowa.

 

Question: What services does Mosaic Family Counseling Center offer?

Answer: We offer a wide array of services at Mosaic Family Counseling Center including but not limited to: individual therapy, family therapy, couples/marriage counseling, group therapy, Spanish speaking services, school based mental health, Student Assistance Program with DMPS, EMDR, DBT, CBT, faith based therapy, immigration evaluations, reunification therapy, supervised visitation and more!

 

Question: Do your providers offer virtual sessions?

Answer: We offer in person services and services via Zoom or doxy.me.

 

Question: Do you offer evening or weekend appointments?

Answer: Administrative staff is available Monday through Thursday from 8:00am to 5:00pm, and 8:00am to 12:00pm on Fridays. Some therapists do offer evening and Saturday appointments but availability varies by therapist.

 

Question: How much would therapy cost me out of pocket?

Answer: You can verify your benefits by calling the phone number on the back of your insurance card and ask what to expect to owe out of pocket for outpatient therapy services.

 

Question: Do you have a STEPPs/DBT therapy group? How do I get put on the contact list?

Answer: Yes, we do. We have one for adults, and we also have an adolescent group with a cohesive parent partner group. These groups take place once a week for 20 to 22 weeks in our Urbandale office. Please email us at [email protected], [email protected] or call us with your name, phone number, email address and name of insurance company to be added to the waitlist.

 

Question: Does Mosaic Family Counseling offer medication management services?

Answer: We do not have the capability to prescribe medications but we can provide referrals to medication management services in the area for our clients.

 

Question: Where is your main office located?

Answer: Our main office is located at 6200 Aurora Ave, Ste 305E in Urbandale, Iowa 50322.

 

Question: How do I pay my bill?

Answer: You can access your patient portal at https://valant.io/myio/mosaic to log in and pay your bill. If you need to receive a code to set up your patient portal, please email [email protected]. You can also mail a check, cash or call and pay by card.

 

Question: Do you provide services in Spanish?

Answer: We have two bilingual providers that speak Spanish, Erin Carter and Jocelyn Hernandez. 

 

Question: Do you see kids?

Answer: Yes! Our providers see clients as young as 5 years old. 

 

Question: Do you only provide family counseling? 

Answer: Don’t let the name fool you! We provide mental health counseling for individuals, couples, and families.

 

Question: Do you offer telephone visits?

Answer: Due to insurance regulations, we do not offer telephone only visits at this time. Virtual or telehealth visits require clients to have a camera on during their session.

 

Question: Do you offer anger management classes?

Answer: While we do not offer anger management classes at this time, our STEPPS group welcomes those who struggle with emotional intensity.

 

Question: When is the next STEPPS group?

Answer: Our STEPPS groups start in the spring and the fall. To get on the contact list for the next round of group, give us a call at 515-724-8920  or send an email to [email protected] or [email protected] 

 

Question: What is EMDR?

Answer: Eye Movement Desensitization and Reprocessing (EMDR) therapy is a type of psychotherapy that is used to treat trauma, post-traumatic stress disorder (PTSD), and other psychological conditions. It was developed by Francine Shapiro in the late 1980s and is based on the idea that traumatic experiences can overwhelm the brain's natural ability to process information, leading to symptoms like intrusive thoughts, nightmares, and emotional distress.

 

During EMDR therapy, the therapist helps the client reprocess traumatic memories by using bilateral stimulation, which can include side-to-side eye movements, tapping, or auditory tones. This bilateral stimulation is thought to help the brain process the traumatic memories in a more adaptive way, reducing the emotional charge associated with them.

 

EMDR therapy typically involves several phases, including history-taking, preparation, assessment, desensitization, installation, and body scan. The goal is to help the client process the traumatic memories, develop more adaptive coping mechanisms, and reduce symptoms related to trauma.

 

Question: Do you do supervised visits?

Answer:Supervised visits are provided under our Family Institute Program. Please visit our page to submit an online inquiry. 

 

Question: Do you offer reunification therapy? 

Answer: Reunification therapy services are provided under our Family Institute Program. Please visit our page to submit an online inquiry. 

 

Question: What if I don’t have insurance coverage?

Answer: If you don’t have insurance coverage for therapy services, you can utilize our low-fee intern services at $1 per minute.

 

Question: What is the Student Assistance Program?

Answer: The Student Assistance Program (SAP) is a no-cost, rapid response intervention for Des Moines Public School students and their families. We are able to provide five sessions at a student’s school, in our Urbandale office, by phone or telehealth. If you would like to make a referral for yourself or a family that you’re working with, please visit our Services section of our website, select SAP and scroll down to “Refer or Apply for a Student”

 

Question: Where do you provide school based mental health services?

Answer: We currently provide mental health services that are billed through insurance coverage in the following schools: Cowles Elementary, The Downtown School, Samuelson Elementary, Winterset Junior High School, Winterset High School, Lincoln High School and Merrill Middle School.

 

OUR SERVICES:
Our list of services is ever-growing and expanding.

If you have interest in a service not shown here don't hesitate to ask us! We may be able to provide it or help you find a solution!

 

Services we offer to everyone:

 

 

  • Psychotherapy Services:

 

 

 

  • Group Services:

 

We are an Open and Affirming agency that believes in providing a safe space to learn and experience healing. 

 

 

 

  • Mosaic Wellness:

 

 

 

  • Family Institute: Parent Services & Education:

 

 

 

  • Evaluation Services:

 

All Assessment Services are priced according to need. If your need is different than listed below, let us know and we will walk through it with you.

 

 

  • Low Fee Program:

 

Low Fee program for those with a low income and no access to insurance/adjudicated persons and families. We also have a limited no-fee program for certain populations. You are paired with a master-level counseling intern. Focusing on specific issues through solution-focused therapy to help you meet your goals.

 

Services we offer to professionals and students:


Out of pocket rates: 

60-80 min 90791– 265.00 – First appointment/Intake

53-60 min 90837 – 200.00 – Individual

38-45 min 90834 – 155.00 – Individual

23-30 min 90832 – 105.00 – Individual

38-60 min 90846/90847 – 175.00 – Family Session

45-120 min 90853 – 85.00 – Group Session