Confidentiality & Privacy Policy

The law protects the relationship between a client and a psychotherapist and information cannot be disclosed without written permission.


  • Suspected child abuse or dependent adult or elder abuse, for which we are required by law to report to the appropriate authorities immediately.
  • If a client is threatening serious bodily harm to another person/s, we must notify the police and inform the intended victim.
  • If a client intends to harm himself or herself, we will make every effort to enlist their cooperation in ensuring their safety. If they do not cooperate, we will take further measures without their permission that are provided to us by law in order to ensure their safety.

Click HERE for more information on Informed Consent.

Click HERE to see our Good Faith Estimate Disclosure. 

Terms and Usage of Web Site

Collecting and Using Personal Information
Welcome to the MOSAIC FAMILY Counseling Center Inc. website. We appreciate your interest in us! When you visit and navigate our sites and when you communicate with us via our website, we will not collect personal information about you unless you provide us with that information voluntarily. If you provide personal information to us voluntarily via our website, we will not sell, license or transmit that information outside of MOSAIC FAMILY Counseling Center Inc. and affiliated vendors/contractors who are involved in administering or providing services for fulfillment of your specific information requests. We will disclose information in compliance with applicable laws and regulations and will require recipients to protect the information and use it only for the purpose provided.

By "personal information," we mean data that is unique to an individual, such as a name, address, social security number, or telephone number. We may request personal information from you at our site in order to deliver requested materials to you, respond to your questions or deliver a product or service. 

E-Mail and Asking Questions
First of all, it is important that you realize that any content posted on this site is not intended as a substitute for direct information from a trained mental health clinician or another medical professional. You should always consult directly with a medical professional for diagnosis and treatment of any specific life issues, mental health problems, or immediate health concerns. The information on our website is not medical advice! 

We welcome your health-related comments or questions or general questions about our website and have provided e-mail contact opportunities for that purpose. We will share your comments and questions with our customer service personnel and those employees most capable of addressing your questions and concerns. 

Please note that your e-mail, like most, if not all, non-encrypted Internet e-mail communications, may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us. For that reason, to protect your privacy, please do not use e-mail to communicate information to us that you consider confidential. If you wish, you may contact us instead via telephone at the numbers provided. Although we receive the emails and read them, it is important that you understand if we receive questions about care or other personal information we will not return the email. You may impart information you don't consider confidential and it will be placed in your file. If you send an email regarding an appointment, we may call or confirm that appointment via email.

Where you provide information to us using the "Contact Us" form, you are advised that this is an ordinary email we receive with the information you type in. For your reply, please indicate whether you wish us to respond to you by telephone or by your e-mail address (please note that such an e-mail reply is not delivered in a secure server environment, hence not private, see notes about regular e-mail, above). We follow the rules of HIPAA and will not send confidential information over the unsecured email system.
Beyond answering your question, website management personnel will periodically review questions (without patient identifiers or e-mail addresses) to determine if additional information should be placed on the website that would benefit other patients. 

Content on this Site
The health care information provided on or accessed from this site has been authored by MOSAIC FAMILY Counseling Center Inc. or by a third party.  MOSAIC FAMILY Counseling Center Inc. provides health care information for general knowledge and education and this content is not intended as a replacement for advice from your personal direct caregivers. 

MOSAIC FAMILY Counseling Center Inc. will make every effort to safeguard your personal information. However, like other internet sites, we cannot guarantee that it is completely secure from people who might attempt to evade security measures or intercept transmissions over the Internet. 

Other Information & "Cookies"
You should also be aware that when you visit our website, the website managing company may collect certain information that does not identify you personally but provides them with "usage data," such as the number of visitors received or what pages are visited most often. This data helps to analyze and improve the usefulness of the information we provide online. They do not collect information about your specific use on the site or track what you view. 

Linking to Other Sites
Our website may provide links to other websites, not owned or controlled by MOSAIC FAMILY Counseling Center Inc. that we think might be useful or of interest to you. We cannot, however, be responsible for the privacy practices used by other website owners or the content or accuracy of those other websites. Links to various outside websites do not constitute or imply endorsement by MOSAIC FAMILY Counseling Center Inc. of these websites, any products or services described on these sites, or of any other material contained in them. 

Changes to this Statement
MOSAIC FAMILY Counseling Center Inc. may change this statement from time to time without notice. We plan to post notice on our home page for no less than a week if any significant changes occur. This privacy statement is not intended to and does not create any contractual or other legal rights in or on behalf of any party.