MOSAIC FAMILY Counseling Center Inc.
  • About
  • COVID-19
  • Our Family
  • Services
    • Psychotherapy Options
    • Telehealth
    • Telehealth en español
    • Groups
    • School Based Mental Health
    • Student Assistance Program
    • Assessments
    • Yoga
    • Services for Professionals
    • Supervised Visitation & Parent Services
  • Rocha Consulting & Training
  • Interact with us
    • Our Blog
    • Request an Appointment
    • Helpful Forms
    • Privacy Policies
    • Helpful Links
    • Positions Available
    • Insurance/Forms of Payment
What is telehealth?
Telehealth allows clients to complete their sessions with their providers through audio and video over the internet. If you are interested in telehealth, please make sure you call your insurance to confirm this service is covered under your plan and if your provider is eligible to provide the service.

How does telehealth work and what do I need?
You will need a smartphone, computer, or tablet with internet access and camera and audio capabilities.
You will need to sign a telehealth consent form prior to receiving telehealth services. You can complete the form electronically here
​

Your provider will email you a link for the video session. Click on it when our session is scheduled to start.  Your provider may use Doxy.me or Webex to complete the session. Both are free, HIPAA compliant online platforms that are easy to use.

To use doxy.me:
As a client, no account is required! From the home page, you can press ‘Get Started’ and all you need to do is enter the link that the provider gives you. Visit the doxy.me page here 

To use Zoom: Before joining a Zoom meeting on a computer or mobile device, you can download the Zoom app from https://zoom.us/ Otherwise, you will be prompted to download and install Zoom when you click a join link

Click here to learn about how to join a zoom meeting or here to visit the Zoom help center webpage


To use Webex:
There’s no need to register for Webex! If you are invited to join a meeting with a provider, you can join a meeting here
From here you will copy and paste the link the provider gave you and from there you can join in on the meeting.
OR
If you go directly to the home page, you will press the “Sign up now, it’s free” button and it will direct you to another page. From there, you can click a blue ‘join here’ option and you will be able to enter a direct link given by the provider.

Signal app:

Ask your provider if you can message them securely using the Signal app. Signal is a free app that allows you to make calls and send text messages securely. For more information or to download signal, click here 

Why should I try telehealth?
We are following CDC recommendations in light of concerns with COVID-19, which means that we want to encourage our clients to practice social distancing and minimize their exposure to the public. It also means no waiting and travel time, so you won’t have to take time off work or other priorities.

​How much will it cost?
While most insurance plans are allowing telehealth visits in response to COVID-19 concerns, we still encourage you to call your insurance to confirm this service is covered under your plan and if your provider is eligible to provide the service. The cost for a video session will vary depending on the coverage you have with your insurance provider. 

Our Mission: MOSAIC FAMILY Counseling Center Inc. is the center of excellence in supporting the healing of life's challenges. Our Vision: We strive to provide holistic, nurturing and consistent therapeutic services to make meaningful connections. We support growth and change while being culturally responsive in a safe and comfortable environment that encourages others to become autonomous and successful.
MOSAIC FAMILY Counseling Center Inc.  • 6200 Aurora Ave, Suite 305E  • Urbandale, IA 50322
515.724.8920 P  •  888.771.3225 F  •  info@mosaicfamilyinc.com
  • About
  • COVID-19
  • Our Family
  • Services
    • Psychotherapy Options
    • Telehealth
    • Telehealth en español
    • Groups
    • School Based Mental Health
    • Student Assistance Program
    • Assessments
    • Yoga
    • Services for Professionals
    • Supervised Visitation & Parent Services
  • Rocha Consulting & Training
  • Interact with us
    • Our Blog
    • Request an Appointment
    • Helpful Forms
    • Privacy Policies
    • Helpful Links
    • Positions Available
    • Insurance/Forms of Payment